Question 1

Can I change my order ?

Accepted Answer

Unfortunately not, however, if you no longer want your order, you can return it to us to receive a refund. Check out our full returns policy here.

Question 2

I haven't received an email confirmation for my order.

Accepted Answer

Although it upsets us to think that your account might consider our emails as junk, sometimes they can end up going into your junk folder, have a look to see if we're hiding in there and add us to your safe senders list to stop this from happening again.
 
It's also worth checking the "Order History" on your account. If you do have an order number, check that your email address is correct. If, however, there is no recent order listed it means that your order has not been successful and you will need to try again.

Question 3

Will I get an order confirmation?

Accepted Answer

Once you've placed your order we'll send you a confirmation email containing all the details of your order.

Question 4

My Promotional/Discount code did not work - what do I do?

Accepted Answer

It's all rather easy to pay with a promo code but if you're having difficulties, contact our customer service team and we'll sort it out for you.

Shipping & Returns

Shipping & Returns

Free UK shipping - Worldwide shipping available

FAQs

Frequently asked questions

Can I change my order ?

I haven't received an email confirmation for my order.

Will I get an order confirmation?

My Promotional/Discount code did not work - what do I do?